Terms & Conditions

UPDATED: 20th July, 2023

Privacy Policy

Flitstack Limited, a privately owned company in Nigeria (Registration Number: RC - 1981610) with its registered address at Plot C75, Dawaki Layout, Dawaki, Federal Capital Territory, Nigeria, operates Myaza's services. This data privacy notice (the "Notice") outlines the collection, usage, storage, and disclosure of personal information by Myaza. This Notice applies to our website and all associated sites, applications, services, and tools, regardless of the method of access or use. It forms an integral part of our Terms of Use. By accessing or using our services, website, software, applications, products, and content offered through Myaza (collectively referred to as the "Services"), you agree to this Notice and our Terms of Use.

This Notice pertains to your use of our Services, irrespective of the means of access. You may access or use our Services through various devices such as desktops, laptops, mobile phones, tablets, or other consumer electronic devices (each referred to as a "Device").

Please note that this Notice does not apply to services that are not owned or controlled by Myaza, including third-party websites and services provided by other Myaza merchants. These third-party websites may place their own cookies, plugins, or other files on your computer, collect data, or request personal information from you. Myaza does not govern these third-party websites, and we bear no responsibility for their privacy policies. Please refer to the privacy statements of such third parties.

Information We Collect

a. Information You Provide Us

To gain complete access to our website and services, you are required to register for a Myaza account. During the registration process, we collect Personal Information that you voluntarily provide. Personal Information refers to data pertaining to an identified individual or information that can be used to identify you (e.g., email address, bank details, name, telephone number). It may also include anonymous information that can be specifically linked to you (e.g., IP address).

The Personal Information we possess is directly provided by you when you:

  • Create a Myaza Account;

  • Utilize any of our services;

  • Get in touch with us or our customer support team;

  • Fill out online forms on our website.

b. Personal Information We May Collect About You

We may collect, use, process, store, or transfer personal information such as:

  • Identity Data & Identification Documents: This includes information like your full name(s), government-issued identity number, bank verification number (BVN) or NIN, and date of birth. Identification documents may comprise a passport, any government-issued identity card, a photograph (if applicable), and any other registration information you provide to verify your eligibility for our services. We require this data to authenticate your identity for service provision.

  • Contact Data: This encompasses data required to communicate with you, including your contact address, email address, telephone number, device details, and billing information.

  • Log/Technical Information: When you access Myaza's services, our servers automatically record information that your browser transmits during website visits. This includes the links you click on, the duration of your visit on specific pages, unique device identifiers, login information, location data, and other device details.

  • Financial Data: This involves information such as personal account numbers, merchant names and locations, transaction dates, total transaction amounts, and other details provided by financial institutions or merchants when we act on their behalf.

  • Transactional Data: This pertains to information related to payments when you, as a merchant (using our payment processing services), or as a customer, utilize our products or services.

  • Marketing and Communications Data: This includes records of your decisions to subscribe to or unsubscribe from receiving marketing materials from us or our third parties.

  • Usage Data: We may collect information about how you interact with our Services, including the pages you visit, the features you use, the actions you take, and the time and date of your activities.

  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. Cookies are small files that are stored on your device when you visit a website, and they help us provide a better user experience.

  • Other Information: We may also collect other information you provide voluntarily or that we obtain from third-party sources, which may be combined with other data we have about you.

How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing, maintaining, and improving our Services;

  • Processing transactions and delivering products or services requested by you;

  • Authenticating your identity and verifying your eligibility for our services;

  • Communicating with you and responding to your inquiries, requests, and feedback;

  • Personalizing your experience and providing tailored content and recommendations;

  • Analyzing and understanding how users interact with our Services to improve their functionality and user experience;

  • Detecting and preventing fraud, unauthorized access, and other illegal activities;

  • Complying with legal obligations, resolving disputes, and enforcing our terms and policies;

  • Conducting research and data analysis to enhance our products and services;

  • Sending you promotional materials and marketing communications (where permitted by applicable laws) about our products, services, special offers, or events.

Information Sharing And Disclosure

We may share your information with the following entities for the purposes outlined in this Notice:

  • Affiliated Companies: We may share information with our affiliated companies, subsidiaries, or parent company for the purposes stated in this Notice.

  • Service Providers: We engage trusted third-party service providers to assist us in delivering our Services, such as hosting providers, payment processors, customer support providers, and data analytics providers. These service providers are authorized to use your information only as necessary to perform services on our behalf.

  • Business Partners: We may share your information with our business partners or merchants when it is necessary to fulfill transactions or provide services requested by you.

  • Legal Compliance and Protection: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also share information to protect our rights, privacy, safety, or property, as well as the rights, privacy, safety, or property of our users or others.

  • Aggregated or Anonymized Data: We may aggregate or anonymize your information to create aggregated statistical data that does not identify you individually. This aggregated data may be shared for research, analytics, or other lawful purposes.

Your Choices And Control

At Myaza, we respect your privacy and provide you with certain choices and control over your personal information:

  • Opt-Out: You have the right to opt out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

  • Account Settings: You can review and update your account information and communication preferences by accessing your account settings on our website or mobile app.

  • Cookie Preferences: Most web browsers and mobile devices allow you to manage your cookie preferences. You can typically set your browser or device to accept or reject certain cookies or to notify you when a cookie is being placed.

  • Do Not Track: Some web browsers offer a "Do Not Track" (DNT) signal that allows you to indicate your preference regarding tracking and online behavioral advertising. At this time, Myaza does not respond to DNT signals.

Please note that certain features and functionalities of our Services may depend on the collection and use of your information. If you choose not to provide certain information or opt out of certain data processing activities, it may affect your ability to use or access certain features of our Services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law. The criteria used to determine the appropriate retention period include the nature of the information, the purposes for which it is processed, and any legal or regulatory obligations.

Data Transfers

Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than those in your jurisdiction. When we transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and training of our personnel.

Children's Privacy

Our Services are not intended for individuals under 16, and we do not knowingly collect personal information from children without appropriate parental consent. If you believe that we have inadvertently collected personal information from a child, don't hesitate to get in touch with us, and we will promptly delete the information.

Changes To This Notice

We may update this Privacy Notice from time to time to reflect changes in our privacy practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Notice on our website or by other means of communication. We encourage you to review this Notice periodically for the latest information on our privacy practices.


Protecting your privacy and maintaining the confidentiality of your personal information is of utmost importance to us at Myaza. We strive to handle your data responsibly, in accordance with applicable laws and regulations. If you have any further questions or concerns regarding your privacy or our data protection practices, please don't hesitate to contact us by sending an email to support@myaza.co

Terms of Use


This Terms of Use Agreement (these “Terms” or in the alternative “Agreement”) creates a binding contract between you and Myaza, a brand operated by Flitstack Limited, a private limited company in Nigeria (RC - 1981610) with its registered address at Plot C75, Dawaki Layout, Dawaki, Federal Capital Territory, Nigeria (“Myaza”, “we”, “us”, or “our” as applicable). Herein are the terms and conditions governing your use and access to our website www.myaza.co and all affiliated websites owned and operated by us (collectively referred to as, the “Website” and our products, services, and applications (collectively referred together with the Website as, the “Services”). By using our Services, you affirm that you are at least eighteen (18) years old and legally eligible to enter into this Agreement. You acknowledge and accept all the Terms and Conditions outlined in this Agreement, including our Privacy Policy without any restrictions or qualifications. If you have any objections to any of these terms, you must refrain from using any of the Services.

It is of utmost importance that you carefully read and comprehend all the provisions of our policies, as well as any other applicable agreements that pertain to you. Some of our Services may have additional terms and conditions, which we will communicate to you through the Service or other means, and these supplementary terms and conditions shall be considered an integral part of this Agreement.


“Account” means any account opened for you with us enabling you to access the App, including a payment account, electronic money account, or any other applicable definition of an account record;

"Application" or "app" means the technology made available by Myaza to you on your mobile phone or other electronic device that facilitates access to any of the services that Myaza provides;

“Payment Method” means a payment by Card, bank transfer, Mobile Money Account, or any other payment method that is accepted by Myaza in exchange for issuing money to your Wallet;

“Applicable Law” means any and all applicable laws, legislation, bye-laws, decisions, notices, statutes, orders, rules (including any rules or decisions of court), regulations, directives, edicts, schemes, warrants, local government rules, statutory instruments or other delegated or subordinate legislation and any directions, codes of practice issued pursuant to any legislation, voluntary codes, other instruments made or to be made under any statute and codes of conduct and mandatory guidelines (including in all cases those that relate to audit, accounting or financial reporting) and which have legal effect, whether local, national, international or otherwise existing from time to time, together with any similar instrument having legal effect in the relevant circumstances; 

“Authentication” means the performance of operations that enable us to verify your identity; 

“Authentication Instrument” means an item, feature, information, or other instruments that enable you to Authenticate yourself to us, and/or to Authorise certain operations for us (for example personalized security details for the App, a password, a one-time authentication code, a PIN, a mobile phone, a mobile phone number, a fingerprint or personalized security questions);

“Authorise / Authorisation” means the performance of operations by which you give us a confirmation of your consent to performing certain operations, for example, to make a payment;

“Authorised Merchant” means a merchant expressly authorized by Myaza to receive payments in relation to its merchant activities via the App;

“Authorised Merchant Payment” means a Payment Transaction between you and an Authorised Merchant made via the App;

"Myaza Wallet" means a non-interest-bearing account maintained by Myaza for you from which you perform your transactions on our application.

“Business Days” means a day other than a Saturday, Sunday, or public holiday in our various jurisdictions.

“Card” means a bank, payment, or credit card which is denominated in a fiat currency and is not linked to any cryptocurrency;

“Covered Third Parties” means any or all third-party operating system providers such as Apple Inc. (“Apple”), Google LLC, and Microsoft Corporation, (and each of their respective related entities), your mobile phone or other mobile device manufacturer, your wireless carrier or other network provider such as Airtel, MTN, and Glo, and any other product or service provider related to your mobile device service.

 “Money” or “Electronic Money” means monetary value, which is stored electronically for you, and which represents a claim by Myaza. E-Money is issued by Myaza through third-party Partners, on receipt of cleared funds in a corresponding amount for the purposes of making Payment Transactions via the App;

“Wallet(s)” means a non-interest-bearing electronic account maintained for the sole purpose of enabling you to make and receive transfers of Electronic Money issued by us and denominated in US Dollar and Naira or any other support currencies;

 “Fee Schedule” means the document comprising all the fees payable by a user for the use and management of a Wallet which is available on the App;

 “Fees” means the fees payable by you to us for using our Services as set out on our Fee Schedule;

“Individual” means a natural person;

“Legal Entity” means any entity with a legal personality that is not an Individual;

“Mobile Money Account” means an account used to store and transfer funds held with a mobile network operator;

"Payment Account" means any source of funds that you may from time to time use for the funding of your Myaza Wallet, including a bank account or debit or prepaid card account. The Payment Account must be issued or held in your name at a depository institution in your country.

“Payment Order” means any instruction by you to us requesting the execution of a Payment Transaction;

“Payment Transaction” means an act initiated by the payer or payee of placing, transferring or withdrawing funds, irrespective of any underlying obligations between the payer and the payee;

"Recipient" means the person to whom you send money using the technology made available by Myaza.

"Remittance" means the transfer of funds that you request and authorize Myaza to process through the Application for payment to your Recipient.

"Service" means the transfer of funds from you to your Recipient through the Application and activities related to that transfer. 

"We," "us," and "our" mean Myaza Incorporated and its successors, affiliates, and assignees.

“Website” means https://myaza.co as updated from time to time;

"You" and "your" mean the person who uses or accesses the Services.

Purpose And Scope Of Agreement

This Terms of Service is an Agreement between you and Myaza. It sets forth the terms and conditions that shall govern the use of the Platform and the services. It details Myaza's obligations to you. It also highlights certain risks of using the services, and you must consider such risks carefully as the provision of this Agreement will bind you through your use of this website or any of our services.

Our Services

At Myaza, we offer a range of services that empower you to transfer funds in various supported currencies, conduct money transfers to and from your Myaza Balance, hold funds in your Myaza Balance, convert balances from one supported currency to another, withdraw funds from your Myaza Balance, and send money to recipients. Please note that we retain the sole discretion to decline any user or execute any transaction related to the transmission, receipt, sending withdrawal, or currency conversion of funds held in your Myaza Account at any given time.

Acceptance Of Terms

By creating a Myaza Account, accessing our Services, or otherwise interacting with us, you agree to be bound by this Agreement and agree to receive communication relating to the Services or your Myaza Account in electronic format. Additionally, you affirm that you are at least eighteen (18) years old and legally allowed to enter into this Agreement. You expressly accept all Terms and Conditions contained herein in full and without limitation or qualification, including our Privacy Policy and Acceptable Use Policy. You must not use any of the Services if you have any objection to any of these terms.


During the onboarding process, Myaza will request specific information and documents from you to open an account or complete a payment ("KYC"). This information includes:

  • Your full name, gender, country of residence, full address, date of birth, and nationality.

  • Your email address.

  • Your mobile phone number.

Additionally, you will need to provide copies of documents to verify your identity and address, such as:

  • A valid passport or national identity card for identity verification.

  • A self-portrait, valid driving license, recent bank statement (not older than 90 days), government-issued tax statement, council tax bill, or utility bill for address verification.

You understand that the information and documents requested during onboarding are necessary due diligence measures to prevent money laundering, terrorist financing, and illicit financing, as required by Applicable Law. Myaza is obligated to verify all information provided and monitor transactions for any suspicious activity.

During the onboarding process, we may request further information or documents, seek clearer copies of already submitted documents, or ask for security question answers for authorization purposes. While we verify your data through third parties, access to your account and funds may be limited until the process is complete.

To ensure accuracy and compliance, Myaza may contact third parties to collect and verify your information. It is crucial that all information you provide is true, accurate, and up to date. If any information changes or is found to be false, inaccurate, or incorrect, you must promptly update us through support@myaza.co and confirm the accuracy of the information.

Failure to provide required information or updates, or the falsification of any data, may result in a ban or permanent limitation on your account.

For payments to your E-wallet in local currency, Myaza will request a bank account in your name, either in Nigeria or a third-party country with equivalent anti-money laundering and terrorist financing laws. You can request a change of Account by providing your new account details on the app or emailing support@myaza.co.

Full access to all Myaza services, including fund deposit and withdrawal, is subject to successful verification and providing a valid, approved bank account.

Accounts that have not completed the entire KYC process will have certain limits:

  • Accounts with basic information can receive up to $1,000 but cannot make transfers.

  • Accounts with identification and self-portrait can receive and transfer up to $2,500 but cannot create an additional E-wallet.

  • Accounts with verifiable proof of income will have no transaction limits and based on the justification requirements.

Account Safety

You are solely responsible for maintaining adequate security and control of any email IDs, passwords, or other details you use to access your Myaza Account and Services. You agree not to allow anyone else to have or use your password details and comply with all reasonable instructions regarding account access and security. In the event you share your password details, Myaza will not be liable to you for losses or damages. You will also take all reasonable steps to protect the security of the personal electronic device through which you access your Myaza Account and Services (including, without limitation, using pin and/or biometric access controls to access your Myaza Account). You agree to take particular steps to log out of your Myaza Account at the end of each session. It is important to ensure that the email address you provide to us is updated and that there are no technical or system errors affecting your email receipt, access, or retrieval of communications sent to that address. You also understand and agree that electronic communications may be accessed by unauthorized parties when communicated between you and Myaza, regardless of the security measures in place. Myaza is not responsible for any data breach or unauthorized access to your email address or your Myaza Account.

Transactions, Services, And Payments

You have the flexibility to deposit money into your Myaza Account using various methods, including bank transfers (ACH, wire or swift, FPS, or Chaps, SEPA transfers, etc.), credit cards, or debit cards. The availability of deposit methods may vary depending on certain factors, and we may, when necessary, restrict or discontinue a particular deposit method without prior notice to you.

Upon receiving your deposit, we will promptly credit your Myaza Account. It's important to note that we are responsible for the funds deposited only after they have been received by us. In some instances, regulatory requirements may necessitate you to provide evidence of the source of funds. Should such a situation arise, you agree to promptly furnish the required evidence. You further represent and warrant that the evidence provided is current, complete, and accurate.

While Myaza facilitates banking services, we are not a bank ourselves, and such services are offered by our third-party partner banks. The bank account details we provide to you for receiving funds from third parties pertaining to accounts held by Myaza. Funds held with Myaza are not covered by the Federal Deposit Insurance Corporation (FDIC) or any other deposit protection scheme. However, rest assured that all customer funds are safeguarded. Myaza does not utilize customer balances for operating expenses or other corporate purposes, and in the event of bankruptcy, these funds are not made available to our creditors.

Accuracy of the information provided during money transfers and withdrawals is crucial. Once a transaction is processed, it generally cannot be reversed (unless mandated by applicable law). Except as expressly stated in this Agreement, we shall not be liable for any losses incurred as a result of transactions carried out in accordance with your instructions (or those of a third party acting on your behalf).

Charges And Fees

As a user of Myaza's services, you agree to pay for the services provided. Our fees will be calculated based on the information displayed on the Pricing page of our website. Pursuant to the terms of this Agreement, Myaza will transfer to your designated bank or card settlement account ("Bank Account") all settled amounts due to you from your transactions, after deducting our stated fees, any Reversals, Invalidated Payments, Chargebacks, Refunds, or other amounts owed to Myaza under this Agreement ("Payout").

In the event of a good faith dispute regarding any amount listed on an invoice submitted by either Party in connection with this Agreement ("Affected Invoice"), the disputing Party must promptly notify the other Party in writing within Forty-Eight (48) hours of receiving the Affected Invoice. The notification must specify the Affected Invoice, the disputed amount, and the reasons or grounds for the dispute. Failure to provide such notification will be deemed an acknowledgment that the invoice is accurate and correct.

Please note that Myaza reserves the right to revise its fees. In the event of fee revisions, we will notify you within twenty-four (24) hours of the change.

Accidental Payment

In the event that Myaza has reason to believe that money was mistakenly paid into your E-wallet, we will promptly contact you to notify you of the accidental payment. As the situation arises, we may take the following actions as we deem appropriate:

  • Share your personal information with the paying bank to facilitate direct contact with you.

  • Share your personal information with law enforcement agencies if required by applicable law.

  • Temporarily freeze the amount of money, up to the sum received by you, in any of your E-wallets.

  • Deduct the appropriate amount of money from any of your E-wallets, in cases where the money has been converted, and remit such sum to the payment service provided by the payer.

  • Suspend withdrawals from your account until a resolution regarding any accidental payment has been reached.

As a user, it is your responsibility to promptly notify Myaza if you believe that a payment made to your wallet was not a mistake. You must provide details about the purpose of such payment, your relationship with the payer, and any other relevant information to help us resolve the dispute efficiently. We encourage open communication to address accidental payments effectively.

Reversals And Chargebacks

In the event that you receive a payment that is later refunded or invalidated for any reason, you shall be held responsible for the full amount of the payment sent to you, along with any applicable fees (including any chargeback fee as described below). When a transaction is reversed, Myaza will refund or reverse the transaction from your Myaza Account in the same currency as the original transaction. Should your Myaza Account balance for a specific currency be insufficient to cover the refund or reversal amount, Myaza will perform a currency conversion based on the exchange rate offered by Myaza at that time, in order to process the refund or reversal.

If you receive a debit or credit card-funded payment through your Myaza Account, and you or a third party initiate a chargeback for the transaction with the card issuer, Myaza may impose a chargeback fee to facilitate the chargeback process. The charged-back funds will be removed from your Myaza account accordingly.

Payments credited to your account may be invalidated and reversed by Myaza under the following circumstances:

  1. Our investigation reveals that a bank reversal was due to fraudulent activity.

  2. Myaza mistakenly sent the payment to you.

  3. The payment was unauthorized.

  4. You received the payment for activities that violated this Agreement, the Acceptable Use Policy, or any other agreement between you and Myaza.

Upon receiving a payment, you assume the responsibility to Myaza for the entire payment amount sent to you, including any fees, if the payment is later invalidated for any reason.

If your Myaza Account balance becomes negative, including due to a chargeback, transaction reversal, deduction of fees, or any other action carried out by you or a third party, the negative amount represents an outstanding debt owed to Myaza. You hereby commit to promptly repay the negative amount without the need for further notice from us. We may send reminders or take reasonable measures to recover the negative amount from you, which may include employing debt collection services or initiating legal actions. You may also be charged for any costs incurred by Myaza as a result of these collection efforts.

Payment Limits

At Myaza, we may impose payment limits on the value of Payment Transactions that you can carry out. These limits may apply to:

  1. A single Payment Transaction.

  2. Cumulative Payment Transactions over a specified period.

You can find the applicable payment limits on our website. We reserve the right to adjust these limits at our discretion and will inform you in advance of any changes.

If you wish to increase or decrease your payment limit, please contact us at support@myaza.co. We will consider such requests on a case-by-case basis and may require additional information and documents to support the need for a limit adjustment.


Myaza will try to ensure that the Website is available at all times and bug-free. However, it is used at your own risk. Our Website and Services are provided “as is” without any express, implied, and/or statutory warranties (including, but not limited to, any implied or statutory warranties of merchantability, fitness for a particular use or purpose, title, and non-infringement of intellectual property rights). Without limiting the generality of the foregoing, Myaza makes no warranty that our Website and Services will meet your requirements or that our Website will be uninterrupted, timely, secure, or error-free. No advice or information, whether oral or written, obtained by you through our Website or from Myaza, its parents, subsidiaries, or other affiliated companies, or its or their suppliers (or the respective officers, directors, employees, or agents of any such entities) (collectively, "Myaza Parties") shall create any warranty.

We have the right to suspend, withdraw, discontinue, or change all or any part of our Service without notice. We will not be liable to you if for any reason our Services are unavailable (in whole or in part) at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services.

Limitation Of Liability

Your use of Myaza’s Site and Services is at your own risk. You agree to the limitation liability clause to the maximum extent permitted by applicable law: Myaza will in no way be liable for any direct, indirect, incidental punitive, consequential, special, or exemplary damages or any damages including damages resulting from revenue loss, profit loss, use, data, goodwill, business interruption, or any other intangible losses (whether Myaza has been advised of the possibility of such damages or not) arising out of Myaza’s website or services (including, without limitation, inability to use or arising from the result of the use of Myaza’s website or services) whether such damages are based on warranty, tort, contract, statute, or any other legal theory. 

Intellectual Property

Unless explicitly stated otherwise, Myaza and/or its licensors retain ownership of the intellectual property rights and materials on the website, subject to the license provided below. All content on the Myaza website, including but not limited to text, graphics, animation, tools, commercials, music, videos, articles, sounds, trade names, logos, and other materials and information (collectively referred to as the "Content") are protected by the intellectual property rights of Myaza, its affiliates, and their licensors and licensees.

We do not grant you any right, license, title, or interest in any of our intellectual property rights, whether or not you have access to them. You are strictly prohibited from copying, reverse-engineering, decompiling, disassembling, modifying, or reposting the Content to other websites. The trademarks displayed on the Myaza website are also protected, and no license or right to use any trademark is granted by implication or otherwise, without the written permission of Myaza or the third party that owns the trademark.

You agree to take any necessary actions, including the execution of legal or official documents, to further affirm and protect our intellectual property rights. Any unauthorized use or infringement of our intellectual property rights may result in legal action being taken against you.

Warranties And Representations

By using Myaza's services, you represent and warrant the following to Myaza:

  1. You have full power and authority: You affirm that you have the full power, authority, regulatory approval, and corporate authorization necessary to enter into, execute, deliver, and perform this Agreement on behalf of your organization.

  1. Duly organized and authorized: You further confirm that your organization is duly organized, authorized, and in good standing under the laws of the state, region, or country where it is registered. Additionally, you assert that your organization is duly authorized to conduct business in all other states, regions, or countries in which it operates.

Age Restriction

We have an age restriction policy in place for our website and services. Our platform is intended for individuals who are 18 years of age and above. You must be 18 or older to use our Services. We do not knowingly engage with individuals below the age of 18.


You hereby indemnify Myaza and undertake to keep Myaza, its staff, and affiliates indemnified against any losses, damages, costs, liabilities, and expenses (including without limitation reasonable legal fees and expenses) arising out of any breach by you of any provision of these Terms or arising out of any claim that you have breached any provision of these Terms or arising from a suspension or other action taken with respect to your Myaza Account or arising from your need to modify your practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this Agreement or any other Myaza policy. You will indemnify and hold Myaza harmless from and against any claim, suit, or proceeding brought against Myaza arising from or in connection with violations of intellectual property or other rights of third parties in relation to your use of the Services. If you have a dispute with any other Myaza Account holder or a third party that you send money to or receive money from using the Services, you release Myaza from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.


You may terminate this Agreement by closing your Myaza Account. We may, in our sole discretion, suspend, or close your Myaza Account and your access to Myaza’s services and any funds or terminate this Agreement if:

  1. You do not comply with or breach any of the provisions of this Agreement.

  2. We are required to do so by law, government authority or agency, or law enforcement agency.

  3. We are directed by a Card Network or issuing financial institution.

  4. Where a suspicious or fraudulent transaction occurs.

  5. We have reason to believe you are involved in any fraudulent activity, money laundering, terrorism financing, or other criminal or illegal activity.

Myaza may take further actions it deems appropriate to deal with the breach, which may include suspending your access to the website, prohibiting you from accessing the website and Services, blocking computers using your IP address from accessing the website and Services, contacting your internet service provider to request that they block your access to the website and Services, and/or bringing court proceedings against you. We may also suspend your Myaza Account if it has been compromised or for other security reasons or has been used or is being used without your authorization or fraudulently.

If we close your Myaza Account or terminate your use of the Services for any reason, we’ll provide you with notice of our actions and make any unrestricted prepaid money held in your Myaza Account available for withdrawal. You are responsible for all reversals, chargebacks, fees, fines, penalties, and other liability incurred by Myaza, any other Myaza customer, or a third party, caused by or arising out of your breach of this Agreement, and/or your use or the use of your authorized third parties of the Services. You agree to reimburse Myaza, any Myaza customer, or a third party for any and all such liability. On termination for any reason, all rights granted to you in connection with the App shall cease, and you must immediately delete or remove the App from your devices.


You may close your Myaza account at any time by:

  1. Logging into your account on the mobile app or web app.

  2. Navigating to the Settings section.

  3. Selecting 'Delete your account.'

  4. Agreeing to the terms of service.

  5. Tapping the 'Continue with account deletion' button.

  6. Enter the reason for deleting your account & account password.

  7. Tap the 'Delete account' button.

Pending Payments: If there are any pending transactions relating to your Myaza Account when you initiate account deletion, your Myaza Account will be closed promptly after such transactions are completed.

Remaining Balances: Before closing your account, you should empty your currency balances. Unused balances in your Myaza account may be lost, so ensure to use or remove all the funds in your account. Myaza will not be liable for any losses that may occur due to failure to remove all funds in your account. To empty your balances, you should withdraw all funds from all Myaza wallet accounts.

You must not close your Myaza Account to avoid an investigation. If you attempt to close your Myaza Account during an investigation, we may hold your money until the investigation is fully completed. You agree that you will continue to be responsible for all obligations related to your Myaza Account even after it is closed. As a regulated financial institution, Myaza is obligated to retain some of your data for purposes such as security, fraud, accounting, reconciliation, anti-money laundering, and reporting purposes.

Dispute Resolution

If a dispute of any kind whatsoever arises between the Parties in connection with or arising out of the execution of this Agreement, including but not limited to any dispute as to opinion, instruction, determination, assessment, estimate, valuation, certification, or invoice submitted by a Party, or in connection with this Agreement construction, validity, interpretation, enforceability of this Agreement shall be finally settled pursuant to the dispute resolution process described in this clause.

The Parties shall use their best endeavours to settle any dispute or difference of opinion between them, arising from or in connection with this Agreement amicably through mutual discussion and negotiation pursuant to this clause.

If the Parties are unable to settle the dispute as indicated above within 15 (fifteen) Business Days, the dispute shall be referred to Mediation by the legal representative of either of the Parties. The parties will choose a mutually acceptable mediator.

The findings of the Mediator and subsequent award/Agreement shall be binding on both parties. Each Party shall bear its respective costs in connection with the Mediation.


With regard to your Myaza Account, the following are considered Errors:

  1. When money is either incorrectly withdrawn from your Myaza Account or incorrectly deposited into your Myaza Account, or when a transaction or Transfer is incorrectly recorded in your Myaza Account.

  2. You send money to a third party or withdraw money, and the incorrect amount is debited from your Myaza Account.

  3. An incorrect amount is credited to your Myaza Account.

  4. A transfer to or from your Myaza Account is missing from or not properly identified in your Myaza Account statement.

  5. We make a computational or mathematical error related to your Myaza Account or the currency you have converted.

You request additional information or clarification concerning a transfer to or from your Myaza Account, including a request initiated by you through your Account settings in the App.

Contact us immediately if you have any questions about a transaction error or if you need information about a transaction listed on the statement. We must hear from you no later than 30 days after the date of the transaction in question. You can contact Myaza's Customer Support team by phone or through the in-app Help Centre. When you contact us, please provide us with all of the following information:

  1. Your name and email address are registered to your Myaza Account.

  2. A description of the transaction in question and an explanation of why you believe it is an error or need more information.

  3. The amount of the transaction in question.

  4. Approximately when the error took place.

If you do not notify us within 30 days after the transaction in question, you agree that you have no claim or controversy with us concerning the transaction and agree to waive any and all rights and claims you may have had against us related to the transaction.

The following instances are not considered Errors:

  1. Giving someone access to your Myaza Account (by sharing your login information) and then they use your Myaza Account without your knowledge or permission. You are responsible for transactions made in this situation.

  2. Invalidation and reversal of a payment or transaction as a result of the actions described under Reversals and Chargebacks.

  3. Routine inquiries about your Myaza Account balance.

  4. Requests for duplicate documentation or other information for record-keeping purposes.

  5. An inquiry about the status of a currency conversion order (except where the funds from the order were not made available to the recipient by the disclosed date of availability).

  6. A change requested by the recipient of funds sent from you.

  7. A change in the amount or type of currency received by a designated recipient from the amount or type of currency stated in the disclosure provided to you, if we relied on information provided by you in making the disclosure.

  8. Delays that result from Myaza applying holds or limitations. Our decision about holds or limitations may be based on confidential risk management procedures and the protection of Myaza, our customers, and/or service providers. Additionally, we may be restricted by regulations or a governmental authority from disclosing certain information to you about such decisions. We have no obligation to disclose the details of our risk management or security procedures to you.

  9. Delays are based on a review of a potentially high-risk transaction.

  10. Your errors in making a transaction (for example, mistyping the amount of money that you are sending or choosing an incorrect destination Currency).

  11. Delays due to the actions of third parties (e.g., your or a recipient's bank).

Data Protection

Myaza places a high priority on data protection and is committed to ensuring that all Personal Information associated with Myaza and this website complies with all relevant Data Protection Laws in the territory, including but not limited to the General Data Protection Regulation (GDPR) and other applicable data protection regulations. To provide you with transparency about the collection and use of your Personal Information, Myaza maintains a comprehensive Privacy Policy outlining the types of Personal Information we collect from you or that you provide to us. This policy also details how we store and process the information in accordance with the applicable Data Protection Legislation. By utilizing Myaza's Services, you give your consent to such processing and agree to provide accurate and reliable information.

Third-Party Materials

Certain functionalities of the Myaza website or app may grant access to information, products, services, and other materials offered by third parties or enable the transmission of such Third-Party Materials through links. By using these features, you are directing us to access, route, and transmit the relevant Third-Party Materials to you.

It is important to note that any access or engagement with third-party materials constitutes an agreement between you and the respective third party. Myaza assumes no liability for any loss or damages resulting from such agreements. We do not control, endorse, or take responsibility for any Third-Party Materials, including their accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness, or safety, or any intellectual property rights associated with them. Some Third-Party Materials may be inaccurate, misleading, or deceptive. This Agreement does not imply any representation or warranty by Myaza regarding any Third-Party Materials.

Myaza has no obligation to monitor Third-Party Materials and reserves the right to block or disable access to any Third-Party Materials, in whole or in part, through the Website or App at any time. The availability of Third-Party Materials through the Website or App does not signify our endorsement or affiliation with the providers of such materials, nor does it establish any legal relationship between you and any such provider.

Your use of Third-Party Materials is entirely at your own risk and is subject to any additional terms, conditions, and policies set forth by the respective providers of those materials (such as terms of service or privacy policies).

Applicable Law And Jurisdiction

This Agreement shall be governed by and interpreted and construed in accordance with the laws of the Federal Republic of Nigeria. The Parties irrevocably submit to the exclusive jurisdiction of the competent courts in Nigeria.


Myaza reserves the right to amend, modify, add to or discontinue this Agreement or any of our Services at any time without prior notice. Your continued use of our Services after we publish any changes to this Agreement constitutes your acceptance of those changes.

Entire Agreement

This Agreement, including any documents referenced herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous understandings, representations, agreements, or other communications between the parties, whether written or oral. All covenants and agreements in this Agreement shall survive termination of this Agreement.

Contact Us

For customer support, questions, or complaints, please contact us at:

Email: support@myaza.co

Address 1: Plot C75, Dawaki Layout, Dawaki, Federal Capital Territory, Nigeria.

Address 2: Park Place Mall, 19 Admiralty Way, Lekki, Lagos State, 105102, Nigeria

This Terms of Use Agreement is valid from 20th July 2023

Acceptable Use Policy

Welcome to Myaza! We're thrilled to have you as part of our innovative payments platform. Please take a moment to familiarise yourself with our Acceptable Use Policy ("Policy"), which outlines the rules and guidelines for using Myaza's Services. By accessing or using any of Myaza's services, websites, mobile applications, or associated platforms (collectively referred to as "Services"), you agree to comply with this Policy.

Prohibited Activities

a. Fraudulent or Unlawful Activities: You must not use Myaza's Services for any illegal or fraudulent activities, including but not limited to money laundering, terrorist financing, identity theft, phishing, or any other activities violating applicable laws and regulations.

b. Misuse of Personal Information: You may not collect, store, or use personal information of other users without their explicit consent, or in violation of data protection laws and privacy policies.

c. Intellectual Property Infringement: Do not violate copyright, trademark, patent, or other intellectual property rights belonging to Myaza, Flitstack, or any third party.

d. Harmful Software: Do not introduce viruses, malware, or any other harmful software that disrupts or compromises the security of Myaza's Services or its users' data.

e. Spamming and Unsolicited Communications: Sending unsolicited emails, messages, or any form of communications for advertising, promotional, or commercial purposes is strictly prohibited.

f. Disruption of Services: You must not attempt to interfere with, disrupt, or disable the functioning of Myaza's Services, servers, or networks.

g. Harassment and Abuse: Engaging in any form of harassment, abuse, or threats against Myaza's employees, partners, or other users is not allowed.

h. Violation of Third-Party Policies: You are responsible for complying with the terms and conditions of third-party service providers integrated into Myaza's Services.

Reporting Violations

If you come across any violations of this Policy or suspect any misuse of Myaza's Services, please report it immediately to support@myaza.co. We take all reports seriously and will promptly investigate any potential violations.

Consequences of Violation

In the event of a violation of this Policy, Myaza reserves the right to take appropriate action, including but not limited to:

a. Issuing warnings and requests for compliance.

b. Temporarily or permanently suspending access to the Services.

c. Reporting illegal activities to law enforcement authorities.

d. Pursuing legal action and seeking damages as deemed necessary.

Amendments to Policy

Myaza may update or modify this Policy from time to time to reflect changes in business practices, legal requirements, or technological advancements. Any updates will be effective immediately upon posting the revised Policy on Myaza's website or application.

Contact Information

If you have any questions or concerns regarding this Acceptable Use Policy, please contact us at support@myaza.co.

By using Myaza's Services, you acknowledge that you have read, understood, and agreed to abide by this Acceptable Use Policy. We are excited to embark on this financial journey with you and hope to provide you with a seamless and secure experience on our platform. 

Happy transacting with Myaza!

Want to join us?

Get started in three
easy steps

Setting up Myaza is easy. Follow the steps below to get started.

Find the Myaza app

Find the Myaza app in the App Store (for Apple devices) or the Play Store (for Android devices) or you can use the Web app (for Desktop devices). You can search for the app or follow a link to the app's page.

Install Myaza app

Install the app on your device by tapping the 'Install' button and waiting for the download process to complete. Depending on your device and internet connection, this may take a few minutes.

Register/Log in

Once the app is installed, launch it and register for a new account or log in to your existing account to access all of the features and benefits of Myaza.